Shipping policy

Shipping Policy

Last Updated: August 29, 2026

Thank you for shopping with Gulf Choices.

We aim to provide reliable and convenient delivery throughout the United Arab Emirates.

1. Delivery Area

We currently provide delivery services within the United Arab Emirates.

Delivery availability may vary depending on the product, location, courier coverage, and other operational circumstances.

Some remote or restricted areas may require additional delivery time or may not be serviceable.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is received and confirmed.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

You will receive order-related communication using the contact information provided at checkout.

3. Estimated Delivery Time

After processing, standard UAE delivery generally takes approximately:

3–7 business days

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on:

Your delivery location
Courier availability
Weather conditions
Public holidays
High-volume periods
Incorrect or incomplete address information
Customer availability
Circumstances outside our reasonable control

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

From time to time, Gulf Choices may offer free shipping, promotional shipping rates, or other delivery offers.

Any applicable shipping promotion will be clearly communicated on the website or during checkout.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount when the shipment is delivered.

COD availability may depend on the delivery location, product, courier, or order circumstances.

Customers should provide an active UAE mobile number so the courier can contact them regarding delivery.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the following information carefully before submitting your order:

Full name
Mobile number
Emirate
Area/community
Building or villa number
Apartment/office number, where applicable
Any useful delivery instructions

Gulf Choices is not responsible for delivery delays or failed delivery attempts resulting from incorrect, incomplete, or inaccurate information provided by the customer.

7. Courier Contact

The delivery company or courier may contact you by phone, SMS, or WhatsApp to arrange or confirm delivery.

Please ensure that your phone number remains reachable during the expected delivery period.

If you miss a delivery attempt, the courier may arrange another attempt according to its delivery procedures.

8. Delayed Deliveries

Although we aim to meet the estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

Courier operational issues
Weather
Public holidays
High order volumes
Incorrect address information
Customer unavailability
Unexpected transportation or logistical problems
Events outside our reasonable control

If your order appears significantly delayed, please contact our customer support team so we can assist you.

9. Damaged Packages

If your package appears seriously damaged when delivered, please contact Gulf Choices as soon as possible.

Where possible, take clear photographs of:

The outer packaging
Shipping label
Damaged packaging
Product and any visible damage

This information may be required to investigate the issue with the courier or fulfillment provider.

10. Incorrect or Missing Items

If you receive an incorrect, damaged, or incomplete order, please contact us promptly after receiving your shipment.

Please provide your order number and, where appropriate, photographs or other information that helps us investigate the issue.

We will review the situation and provide an appropriate resolution in accordance with our applicable return, refund, and replacement procedures.

11. Failed Delivery

A delivery may be considered unsuccessful if:

The customer cannot be reached
The customer refuses an eligible delivery without an applicable reason
The address is incorrect or incomplete
The customer is unavailable for repeated delivery attempts
The delivery location is inaccessible

If additional delivery arrangements or charges are required because of customer-provided information or repeated failed delivery attempts, we may contact the customer before proceeding.

12. Order Cancellation Before Dispatch

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and our applicable return/refund policy may apply.

13. Changes to Shipping Policy

Gulf Choices reserves the right to update this Shipping Policy when necessary.

Any changes will be posted on this page with an updated date.

14. Contact Us

For questions about delivery or your order, please contact:

Gulf Choices
Website: gulfchoices.shop
Email: